NiCE 2025 ESG Report

NiCE’s 2025 ESG Report covers responsible AI, cybersecurity and data privacy, GHG emissions, green software, employee development, community impact, ethical business and corporate governance across its global enterprise software operations. The report tracks NiCE’s 2025 ESG performance, including emissions reductions, expanded Scope 3 reporting, AI governance, workforce engagement and responsible supply-chain practices. NICE-ESG-Report-2025

NiCE Ltd.202624 Sept 2026

PublisherNiCE Ltd.

Year2026

RegionGlobal

FormatPDF, 10.0 MB

4views

Key Takeaways

NiCE reduced its absolute Scope 1 and Scope 2 location-based GHG emissions by 23% year over year to 4,973 tCO₂e in 2025, while emissions intensity declined 28% compared with 2024.
NiCE reported 14,192 tCO₂e of Scope 3 emissions from its main cloud provider and business travel in 2025 and plans to expand its Scope 3 inventory as it develops a broader decarbonization plan and emissions-reduction targets. NICE-ESG-Report-2025
NiCE’s Responsible AI Framework is built around fairness, inclusiveness, transparency, accountability, reliability and safety, and privacy and security. The company aims to align CXone’s AI governance with ISO 42001 and obtain certification in 2027.
NiCE employed 9,626 people across 26 countries at the end of 2025. Its employee engagement survey achieved an 88% response rate and an overall engagement score of 89, exceeding the company’s stated engagement targets. NICE-ESG-Report-2025
More than 65% of employees participated in Global Community Month, contributing over 40,000 volunteer hours across more than 120 nonprofits, while NiCE reported approximately USD 960,000 in community donations during 2025. NICE-ESG-Report-2025