As crises erupt across the globe driven by war, climate disasters, political upheaval, and displacement over 300 million people now find themselves in urgent need of humanitarian assistance. Yet amid the chaos of delivering food, shelter, and medical aid, one crucial element often remains overlooked: mental health.

Recognizing this critical gap, the World Health Organization (WHO), in collaboration with key partners, has developed a comprehensive system to deliver mental health and psychosocial support to those affected. Known as the Mental Health and Psychosocial Support Minimum Service Package, or MSP, this approach is rapidly becoming a cornerstone of emergency health responses worldwide.

What Is the Minimum Service Package (MSP)?

The MSP is designed to help humanitarian workers make faster, more effective decisions about which mental health services are essential during emergencies. By offering clearly defined priorities and standardized tools, the MSP makes it easier to coordinate across sectors and ensure that support reaches those who need it most—whether they're in refugee camps, disaster zones, or post-conflict communities.

According to Dévora Kestel, acting Director of the Department of Noncommunicable Diseases and Mental Health at WHO, the MSP acts as a decision-making compass. In her words, “In emergencies, decisions need to be made quickly, and funding needs to be allocated, so that priority actions can be taken. The MSP gives guidance to coordinate essential activities to ensure they reach the affected people.”

How the MSP Improves Mental Health Responses?

The MSP offers step-by-step guidance on how to implement vital mental health services in the midst of a humanitarian emergency. It draws on global best practices and lessons learned from years of fieldwork, allowing responders to avoid trial-and-error approaches and focus on interventions that are proven to work.

For example, humanitarian organizations often operate in chaotic conditions where coordination is difficult. The MSP helps bridge that gap by offering tailored support for different sectors be it healthcare, education, protection, or nutrition—ensuring that mental health is not treated in isolation, but embedded into every layer of humanitarian aid.

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Tools That Power the MSP Framework

To make the MSP actionable in the field, WHO and its partners have developed a range of practical resources. These include detailed implementation manuals, training programs, monitoring tools, and databases to track progress and assess needs in real-time.

One key feature is the monitoring and evaluation indicator bank, which allows responders to measure the effectiveness of mental health interventions, assess the reach of their programs, and refine their strategies accordingly. There's also a global directory of training opportunities, allowing frontline workers to build critical mental health competencies whether online or on the ground.

Another important innovation is the toolkit for multi-sectoral needs assessments. This helps humanitarian actors conduct rapid yet thorough evaluations of mental health gaps in specific settings, ensuring that interventions are both context-aware and data-driven.

A Collaborative Effort With Global Backing

The MSP was not built in isolation. It emerged from a broad partnership led by WHO and UNICEF, alongside UNHCR, UNFPA, and a coalition of global and local humanitarian organizations. Funding and support have come from institutions including the Ministry of Foreign Affairs of the Netherlands and the European Union’s Civil Protection and Humanitarian Aid operations.

This interagency cooperation has made it possible to test the MSP in real-world emergencies and refine its components based on field feedback. Today, the MSP represents not just a tool but a movement a unified effort to place mental health on equal footing with other emergency response priorities.

Looking Ahead: A Blueprint for Resilience

As the number of people affected by crisis grows, mental health support must keep pace. The MSP shows what’s possible when expertise, coordination, and compassion converge. It is not just a guidebook; it is a vision for how the humanitarian sector can address invisible suffering with the same urgency it brings to physical needs.

By giving decision-makers the tools they need to act swiftly and wisely, and by embedding mental health into every aspect of emergency response, the MSP offers a pathway to healing, resilience, and dignity for millions of people living through unimaginable challenges.

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